Caring for Your Jewelry
MEANINGFUL & CRAFT WITH LOVE
We love our product, and we hope you will too
Every piece of jewelry we offer is crafted by different individuals, ensuring a delightful variety and unique touch to each creation. Despite the diversity in makers, we place utmost importance on maintaining exceptional quality standards.
To ensure your utmost satisfaction, we dedicate meticulous attention to detail during the inspection process. Prior to shipping, each piece of jewelry undergoes a thorough examination to guarantee its flawless condition and exquisite craftsmanship.
We take great pride in delivering jewelry that not only captures your heart but also exceeds your expectations in terms of quality and beauty.
We use primarily sterling silver, stainless steel and occasionally brass as a base metal dipped into a bath of electroplating solution, with 14K Gold or Rhodium. Since this is plating over a base metal, the plating (colour) on findings can eventually wear off.
CRYSTALS/GEMSTONES/GLASS & SEED BEADS
Our crystals and gemstones come in a diverse array of shapes and forms, each with its own unique characteristics. It's important to note that you may observe inclusions, holes, or spots in some of them. These variations are a result of Mother Nature's intricate craftsmanship and make each stone truly one-of-a-kind.
Furthermore, our crystals and gemstones may differ in their finishing, with some having a polished surface while others remain in their raw, untouched state. Over time, the finishing on certain stones may naturally wear off, which is a normal occurrence. Additionally, you may notice subtle changes in color, as this is a natural process that adds to the inherent beauty and charm of the stones.
We appreciate your understanding and embrace the beauty of these organic variations. They are a testament to the authenticity and uniqueness of our crystals and gemstones. If you have any questions or concerns regarding specific pieces, please don't hesitate to reach out to us.
BEST CARE FOR OUR JEWELRY
- Remove jewelry while swimming, exercising, and showering to prolong wear. It may cause the sterling silver to oxidize.
- Refrain from being exposed to any chemicals such as bleach, oil, jewelry cleaners, polishing cloths, perfume, hair products, and lotions, as this can affect the finishing.
- For cleaning, gently clean your jewelry with a damp cloth or a jewelry cloth for sterling silver pieces.
- After wear, store jewelry in your I AM LOVE pouch. Avoid storing jewelry in humid areas.
- Always roll on/off your bracelet to eliminate over stretching of the cord.
We value the happiness of our customers and strive to provide them with high-quality products. However, in the event that tarnishing occurs immediately, it could be due to a metal-to-skin reaction, which varies from person to person. As such, we cannot accept responsibility for returning or exchanging the item. We apologize for any inconvenience this may cause.
Before shipping out our items, we diligently inspect each one to ensure they are in perfect condition. In the rare event of a break or bend in the metal, we offer repair services at a cost. However, please note that we cannot be held liable for any such damages.
If you have any questions or concerns, our team is here to assist you. Please don't hesitate to reach out to us. Your satisfaction is important to us, and we are more than happy to address any queries you may have!