We love our product and we hope you will too!!
Each bracelet is made by someone different; however, we pay exceptional attention to the quality. Each piece of jewelry is carefully looked over before it is shipped out.
All are jewelry is 14K GOLD or STERLING SILVER plated. We use mostly sterling silver and occasionally brass as a base metal dipped into a bath of electroplating solution, with 14K gold or sterling silver. Since this is plating over a base metal, the plating (colour) on findings can eventually wear off.
Crystals/Stones come in different shapes and forms. You may notice some have inclusions, holes, or even spots. Please understand this is due to mother nature! No stones are alike. Our crystals/stones contains a finsihing while others are raw. Over time, the ones with the finishing can eventually wear off. You may even notice a change in colour, which is normal and natural.
For Best Care for Jewelry & Crystals:
- Remove jewelry while swimming, exercising, and showering to prolong wear.
- Refrain from being exposed to any chemicals such as bleach, oil, jewelry cleaners, polishing cloths, perfume, hair products, and lotions as this can affect the finishing.
- For cleaning, gently wipe jewelry with a damp cloth.
If your items do tarnish immediately, it can be caused by a metal-to-skin reaction. Everyone will react differently; therefore, it is not our responsibility to return or exchange your item. We apologize for the inconvenience.
We want our customers to be happy with their purchase; therefore, we ensure every item is 100% before shipping them out. We will be happy to repair any piece of jewelry at a cost, but we cannot be held liable to any breaks or bends on metals.
We will be happy to answer any of your questions!