Shipping, Exchanges & Refunds
TO YOUR DOOR WITH CARE
Shipping with Care & Love
All items are shipped from Winnipeg, Canada, via Canada Post. Costs are calculated at checkout. Your total cost will be posted before finalizing your order.
- Most orders will ship out in 1-3 business days from the date of purchase. Shipping time will depend on the holidays.
- Duties and taxes upon entry into the destination country are the customer's responsibility and will require payment upon delivery.
- Please check your delivery address as we are not responsible for incorrect or missing address information.
Canada: 3-10 Business days (no tracking number unless shipped by parcel)
United States: 10-15 Business days
International: 2-4 Weeks
OUR COMMITMENT TO QUALITY & CARE
Exchange or Refund
If you are not completely satisfied with your purchase, you may exchange your unworn purchase by mail within 10 days of receiving the items. The customer will be responsible for the returned shipping and handling costs.
- In the event of a special event, price adjustments will not be honoured.
- All custom orders are a final sale.
- I AM LOVE items that are not purchased on our website are to be returned/exchanged directly at the place of purchase. Policies will vary from stores.
- Email us before sending the products back to us. We will provide you with shipping address and instructions. Please allow 6-15 business days to process.